The Alexxo Help Desk acts as a single point of contact between IT (Information Technology) and users, where they can submit enquiries, log incidents, obtain help and request change. The Alexxo Help Desk not only handles incidents, problems and questions, but also provides an interface to users. Dealing with requests for equipment moves, software installations and help on how to use a system are typical Alexxo Help Desk functions.

Computer systems can grow very large from small beginnings. This often appears to happen overnight without being planned and takes users and technicians by surprise. Eventually the management and support of such an environment becomes very expensive, time consuming and frequently an exercise in futility. There is nothing more frustrating than calling for technical support and getting passed around until you find the right person to speak to – provided, of course, they are not at lunch, on holiday or have just gone home.

• Browser based (web-based) application with clean, intuitive navigation and work-flow
• Help Ticket generation by both internal and external users
• End user self-help through the Internet, Intranet and Extranets
  
• Sophisticated Knowledgebase
  
• Task tracking
  
• Service contracts
  
• Asset management
  

• A common way of logging incidents and requests means that users know who to contact when they need help, incidents only require reporting once and the right information is always collected.
• Using a common shared call log helps with incident resolution, tracking logged calls to resolution and monitoring service levels.
• Familiarity with hardware, software and infrastructure aids quick resolution of incidents, and ensures that users receive appropriate training and that software and hardware standardization can be maintained.