Alexxo Change manager manages the implementation of changes to the ICT (Information Communication Technology) infrastructure including hardware, software, services or related documentation. Its purpose is to minimize the disruption to ICT services caused by change and to ensure that records of hardware, software, services and documentation are kept up to date. A change may be the result of a technical failure or problem dealt with in Alexxo Problem Manager. Alternatively, it could be because of a new ICT software or hardware requirement. In this instance the release management process would be the mechanism for defining and developing the new service and ensuring its readiness for implementation.

In every ICT infrastructure there will always be a need to make changes. Some of these could be:

• Replacing a faulty switch
• Installing a new software application
• Installing additional memory in a server
• Revising a procedure document

Any change means introducing a risk of the change failing or causing something else to fail. Change Manager is proactive technical support focused on preventing incidents and problems by effective planning.

• Seamlessly associate tasks to help tickets, issues and their resolution
• Work order creation and Task Tracking
• Bring consistency, predictability and procedure within departments and individual projects
• Progress monitoring
• Integrated Change-Manager

• Consistent planning for change
• Communication with appropriate parties before change occurs.
• Approval received from appropriate parties before change occurs.
• Reduction in incidents and problems caused by unplanned change.
• Time spent on preparation and prevention rather than fire fighting and downtime.